WARRANTY POLICY INFO
The following warranty policy applies to the original owner only. If you have experienced a problem with one of our products, please contact firstname.lastname@example.org as soon as possible.
90 DAY WARRANTY AGAINST MANUFACTURING DEFECTS.
For the period of 90 days from the purchase of one of our products, if a fault in the manufacturing is identified, we will replace it free of charge. A manufacturing defect is anything that is deemed to be incorrect with the product when purchasing it, we understand that sometimes it can take time to notice them, which is why we allow this 30 day period to contact us
1 year warranty on all chromoly frames and a six month warranty on all aluminum and Carbon frames from the original date of purchase.
Crash/impact damage or lack of proper care is NOT covered under warranty.
LIFETIME GOODWILL UPGRADE REPLACEMENT.
If you damage a Truth product while in use, you can purchase a replacement or upgrade at a ‘Goodwill Replacement’ price for the lifetime of that part.
Any product that is purchased through our ‘Goodwill Replacement’ program will be covered by the 30 day warranty against manufacturing faults only (Not the 1 year against breaks or goodwill upgrade replacement offer for a second time)
Warranty can only be claimed if you are the original owner, and proof of purchase MUST be provided. Any faulty goods must be returned to us for inspection & disposal by Truth.
Transportation cost, and labour are not covered by this limited warranty. This warranty will not be effective if the damage is caused by improper use, or the product was not being used under normal riding conditions. Normal riding conditions are defined as using the bike in a manner that is within your own capabilities.
This warranty does not cover damage to a product that is caused by an external force, or due to neglect use such as running into immovable objects, bailing or modification with improper tools.
This warranty will not be effective if the product has been structurally altered in anyway is not covered by this warranty, as this can only be caused by rider error, or over abuse and punishment, which is not the fault of the product.
Only products brought from Truth or a dealer are covered by this warranty.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
Products that have been warrantied previously will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time, and will be treated on a case by case basis.
Cost of shipping the product back to Truth and any labor charges incurred are not covered. However, Truth will cover shipping costs of the replacement item back to you.
Product has been improperly maintained, adjusted, tensioned or repaired.
Carbon frames and products are for BMX racing ONLY and are not for dirt jumping or any other use that is not for their intended purpose.